If you’re unable to connect to your server after ordering, try these steps:
Check the server status: Open your control panel and confirm your server is started and online.
Include the port number: Be sure to add the port at the end of your IP address (e.g., :25566).
Review error messages: Look at the messages in both your game client and the server console. They usually point to the issue. If you’re not sure what they mean, reach out to our support team for assistance.
If you encounter any issues please visit our homepage (https://chiphead.tech/home) and create a ticket using the icon in the bottom right hand corner