Fixing the FTP: 530 Authentication Failed Error

If you see a 530 Authentication Failed error while trying to access your server files with an FTP client like FileZilla, it usually means your username or password is incorrect.

How to Fix It:

• Double-check your username:

  • Found in the ChipHead Panel under Files > SFTP Connect.

  • Enter it exactly as shown, including the numbers at the end (each server has a unique username).

• Verify your password:

  • Your FTP password is the same as your Server Control Panel password.

• Check for extra spaces:

  • Make sure there are no spaces before or after your username or password. If copy-paste isn’t working, try typing them manually.

• Reset your password:

  • If you’re still stuck, reset your Server Control Panel password and try again.

• Use the right fields:

  • Enter the details into the correct login fields in FileZilla.

Tip: If the issue continues, try another FTP client - Our support team is always happy to help!