---
title: "Fixing the FTP: 530 Authentication Failed Error"
description: "Information on 530 error"
url: https://help.chiphead.tech/en/articles/72-fixing-the-ftp-530-authentication-failed-error
collection: "ChipHead Panel"
updated: 2026-02-12
language: en
---

# Fixing the FTP: 530 Authentication Failed Error

Information on 530 error

If you see a 530 Authentication Failed error while trying to access your server files with an FTP client like FileZilla, it usually means your username or password is incorrect.

### How to Fix It:

-   Double-check your username:
    
    -   Found in the ChipHead Panel under Files > SFTP Connect.
        
    -   Enter it exactly as shown, including the numbers at the end (each server has a unique username).
        
-   Verify your password:
    
    -   Your FTP password is the same as your Server Control Panel password.
        
-   Check for extra spaces:
    
    -   Make sure there are no spaces before or after your username or password. If copy-paste isn’t working, try typing them manually.
        
-   Reset your password:
    
    -   If you’re still stuck, reset your Server Control Panel password and try again.
        
-   Use the right fields:
    
    -   Enter the details into the correct login fields in FileZilla.
        

> **Info:** Tip: If the issue continues, try another FTP client - Our support team is always happy to help!